Why Metronet is different

Metronet UK is a company that is fully in control of its own destiny.

Metronet achieves a level of customer satisfaction that is unrivalled in the industry, which is why we have the largest customer base of any Business to Business wireless operator in the UK. Metronet is also proud of the fact that in the last 36 months of operation the Company has not lost a single customer through dissatisfaction with either value for money or quality of service.

There are many reasons for this and the following is a summary of the key aspects that make Metronet different.

SUPPORT, SUPPORT, SUPPORT

Nothing is outsourced to third parties. From Metronet's in house sales operation to the 24 hour technical support operation; Metronet is completely in control.

It also worth noting that our sales operation makes up just 5% of the company and that more than 75% of Metronet's new business comes through recommendations and referrals.

This alone, speaks volumes about the way Metronet takes care of its customers.

Dedicated Helpline

You can talk directly to someone who understands your service and who is empowered to diagnose and resolve any potential issues (making any necessary changes) 24 hours a day. Metronet keeps back up stock of all customer equipment and has access to all of its Points of Presence (POP) sites at all times.

Metronet has at least 2 engineers available to attend site (if required) 24 hours a day.

Network Operations Centre

Based in-house and fully resilient, all engineers and technical staff have access to the NOC at all times. Your connection is monitored for latency, packet loss and throughput constantly. If there is ever a problem, we will proactively advise you that we are aware of it and, more importantly, that we are dealing with it.

Operations

Metronet runs its own fleet of service vehicles. If an access platform is required to re-align a radio or replace a unit we don't have to wait around to hire a suitable vehicle.

Metronet keeps an up-to-date full database for each customer detailing every installation; so if an engineer needs to attend site, he arrives with the appropriate vehicle, knowledge, equipment and support to deal with the problem immediately.

Service Level Agreement

The result of all of this hard work and dedication is that Metronet provides the best SLA in the industry.

Whilst Metronet offers credits for downtime, we understand that what you really want, should you experience an issue, is clear communication and to have the problem resolved as quickly as possible.

Being in control everything it does (without a dependency on any 3rd party) means that Metronet is one of the few operators that actually deliver on its promises.

Since the Company's formation in 2004, Metronet has never breached its SLA and it never intends to do so.