Our Promise to You

CLICK HERE FOR IMMEDIATE CUSTOMER SUPPORT

However capable and well intentioned a traditional service provider might be, it is only able to address issues that occur on its own network.

With the vast majority of service providers, more than 99% of services are dependent upon circuits that are leased from BT. As a result, where issues arise your so called independent provider is often powerless to expedite a speedy resolution without the co-operation and support of BT.

Metronet has its own metropolitan area network, and does not depend on any other provider for the local loop.

The Metronet network operates throughout Greater Manchester and in Liverpool with its support staff based, and living in the North West. The network is owned by Metronet, and the Company has full 24/7/365 access to its POP sites without any dependence upon third party companies.

With this level of control and protection from third party interference, the Metronet network offers unprecedented levels of reliability. Should a fault occur, Metronet Engineers are able to respond within 45 Minutes.

Because Metronet Engineers begin remedial work immediately, without third party encumbrance, the Company guarantees to address problems within 3 working hours, which means that the Company commits to delivering a total uptime exceeding 99.95% (excluding planned maintenance downtime).

No other network operator can come close to this level of performance and Metronet's enviable reputation for zero customer churn is the ultimate testimony to the Company's ability to deliver on its promises.